QUÉBEC CITY, September 19, 2024 /CNW/ – Today, Ombudsperson Marc-André Dowd presented his 2023-2024 Annual Report to the National Assembly.
As part of its investigation, the Protecteur du citoyen heard from many health and social service workers who have no choice but to provide only essential services due to lack of time and resources, compassion fatigue- pain, and labor turnover. As a result, users can be reduced precisely to their clinical condition.
|
“Complaints from users and their families in many cases reveal the care and service depersonalization social networks. Now it is known that a method designed for each person has good results in their health and a way of sustainable care. It is important that care providers and care systems build on this vision of work in the field,” said Mr. Dowd. |
Last year, the Protecteur du citoyen reminded the authorities of health networks and social services that the levels of social programs must be adjusted according to the user’s situation and, if necessary, to specific levels . This means, among other things, that care and service relationships must be changed flexible attitude regarding requests that can be considered reasonable, even if these requests go beyond the predetermined method and form boxes.
Supervising employees and providing services to people
Outsourcing of personal services also involves ensuring that staff are properly trained and monitored to provide individualized care. In recent years, labor shortages have made it necessary to speed up training for new people. Investigations carried out by the Protecteur du citoyen showed that administrative staff and managers it did not always give these workers the support they needed.
A man with symptoms of dementia was taken to CHSLD where there are new caregivers. they did not have the necessary training unorganized intervention. Since certain human policies would have made a humanitarian intervention, the Protector du citoyen recommended that the CHSLD make adequate training for new workers a priority.
The same approach applies to the use of control measures as a last resort. In shelters, hospitals and youth centers, youth workers were overzealous about control measures, especially long-term isolation. The Protecteur du citoyen recommended a high level of training for these workers so that, if possible, other solutions are chosen than measures that might seriously violate fundamental rights.
While he Juvenile Protection Act advocates the importance of giving preference to people who have a close relationship with the child to be placed, these applicants had to face a much lower allowance than the amount given to a legally registered foster family, although they must meet the same requirements. . The Protecteur du citoyen has recommended to the Ministère de la Santé et des Services sociaux (MSSS) that these families have the right to be treated in the same way as regular families raising children. The Protecteur du citoyen criticizes the refusal of the MSSS to act on this recommendation.
Will the announced updates provide the new impetus we’ve been waiting for?
In its Annual Report, the Defender du citoyen highlights December 2023 reception of Make the health and social services system more efficient. According to announcements, the social network will have spatial management practices at the human scale. Will these improvements bring better access to quality care and services? The Protecteur du citoyen will be keeping a close eye on the impact of the law.
COVID-19 in CHSLDs: implications
To June 2024The Protecteur du citoyen received an updated action plan from the MSSS following its report on COVID-19 in CHSLDs during the first wave of the epidemic. A number of proposals are already in the process of being implemented, while others require further work, in particular, the publication of Quebec’s joint strategy for preparedness for pandemics of the type of virus and its application of emergency personnel. The Protecteur du citoyen has undertaken to review this sequence in its Annual Reports.
2023-2024 immediately
This year, 44.7% of complaints and reports about online health services and social services were verified. This proportion was higher for complaints and reports about CHSLDs (61%) and hospitals (50.3%). Hospitals were responsible for more than a third of the reasons for complaints, reports or requests for assistance (38.6%).
In 2023-2024, the Québec Ombudsman intervened by:
-
39 of the 52 health and social services networks (including the Nunavik Regional Board of Health and Social Services);
-
7 out of 87 other related organizations;
-
40 private homes for the elderly;
-
27 civil society organizations;
-
6 pre-hospital emergency services.
The Protecteur du citoyen works impartially and independently to ensure that people’s rights are respected when dealing with public services. Its services are free and user-friendly.
To view the Protecteur du citoyen’s Annual Report for 2023-2024, visit the Annual Reports section of our website.
SOURCE Public Protector
See original media downloads: http://www.newswire.ca/en/releases/archive/September2024/19/c8458.html
#Protecteur #citoyens #Annual #Report #News #release #Health #services #social #services #Focus #individuals #medical #condition